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Cloudsurf Asia Simulations

Cloudsurf Asia Simulations

Bringing Asia to Life in the World of Flight Simulation

CONTACT US / FAQ

BUSINESS CONTACT INFORMATION

Business Name: Cloudsurf Asia Simulations
Registered under CLOUDSURF ASIA SOFTWARE DEVELOPMENT SERVICES with DTI registration No. 2141804
Business Level: National
Business Email: simulations@cloudsurf.asia

Official Facebook Page: https://www.facebook.com/cloudsurfasia/
Location: Philippines/Singapore
Operations: Worldwide

Support Email: support@cloudsurfasia-simulations.com

GENERAL FAQ

How do I get support?

Do you provide refund?

  • We typically do not provide refund should you want to due the nature of digital download products. But we provide refunds to special circumstances like duplicate purchase & other situations where it makes sense for a refund.
  • We do not provide refund to technical issues unless all possible solutions are depleted by our support team and order is not older than 7 Days. Scenario will always depend case to case.

Where do I download my purchased products?

  • You can download your purchased products from the store you bought it. Please only buy products from our store and legit partners. (SIMMARKET, MICROSOFT MARKETPLACE, ORBX DIRECT, INIBUILD & CONTRAIL SHOP)

Do you provide free updates on the products?

  • Updates are always & forever FREE to existing customers. You will be notified from the store you bought it if ever any updates are available. Updates may include bug fixes, compatibility fixes, or maybe new contents and additions depends on demand.

I want to help improve the product

  • If you think you can help improve the product, please feel free to write us an email providing the needed resources/data to improve a specific area of a product. We will be glad to work on it.

COMMERCIAL/PROFESSIONAL USE

By default, all the products purchased are granted HOME/PERSONAL USE license. For COMMERCIAL/PROFESSIONAL USE (In using our products in generating revenue directly or indirectly), you will need to purchase a PRO license for each product you intend to use. Please write us an email via simulations@cloudsurf.asia

NOTE:
Please only download using information provided in this website and or from our Facebook official page